Refund policy

Returns

We want you to love your order. If you're not completely satisfied, you may request a return within 30 days of delivery.

To be eligible, your item must be unused, in its original condition and packaging. To start a return, email us at support@ameliashop.store with your order number and the reason for the return, and we'll guide you through the next steps.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

Damaged or Wrong Items

If your item arrives damaged, defective, or you received the wrong product, contact us within 48 hours of delivery with a photo, and we'll arrange a free replacement or full refund — no need to return the item.

Non-Returnable Items

For hygiene reasons, certain personal-care items cannot be returned once opened, unless they arrive faulty.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend a tracked service, as we can't guarantee we'll receive un-tracked returns.

Questions? Email support@ameliashop.store — we're happy to help.